General questions

What can I do in case I received something (items, Kinah) from someone I do not know?

If you receive items or Kinah via ingame message or trade and you do not know the player, you can always contact our support. Our support can track items and Kinah to make sure that your trade is safe and has not been initiated by a "gold seller" for example. 

Please keep in mind that trading ingame is within the responsibility of each player.